Social Media Customer Support Specialist

2 days ago


Athens, Attica, Greece beBeeCustomer Full time

Enhance Customer Experience as a Social Media Support Specialist

Avoid delays and resolve user queries efficiently in a fast-paced environment.

Job Description

Work with users to identify solutions and provide assistance through social media platforms. Focus on delivering top-notch customer service while ensuring timely resolutions to inquiries.

Key Responsibilities
  • Collaborate with internal teams to escalate complex issues and contribute to process improvements.
  • Stay informed about industry trends and platform updates to offer accurate support.
  • Document conversations and solutions to build a comprehensive knowledge base.
Requirements

Fulfill the following requirements:

  • Fluent German and English language skills, both written and spoken.
  • Excellent communication and problem-solving abilities.
  • Previous experience in customer support or social media engagement is an advantage.
Benefits

Enjoy these benefits:

  • Competitive salary and bonuses.
  • Private health insurance and training opportunities.
  • Relocation package for selected candidates.


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