Customer Experience Specialist for Mercedes-Benz

1 day ago

Athens, Attica, Greece beBeeCareer Full time €4,000 - €6,000
Mercedes-Benz Customer Experts Job Description

As a Customer Expert, you will be the primary point of contact for customer requests, representing one of the world's most esteemed car brands. Your role will involve providing seamless customer experiences through phone calls, emails, and chats.

You will respond to inquiries about products and services, offering expert advice on a range of car-related matters. Additionally, you will resolve issues as they arise, addressing customers' concerns in a professional and timely manner.

This is an excellent opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.

  • Key Responsibilities:
  • Provide exceptional customer service through various communication channels
  • Respond to customer inquiries and provide expert advice on car-related matters
  • Resolve customer issues in a timely and professional manner
  • Build strong relationships with customers to turn them into happy customers
Required Skills and Qualifications
  • Language Proficiency: Fluency in Czech is required
  • Communication Skills: Excellent written and spoken English skills are essential
  • Problem-Solving: A genuine problem-solving mentality and deep sense of ownership are required
  • Tech Savviness: Tech-savvy individuals with learning agility are preferred
  • Passion for Cars: A profound passion for cars is a significant plus
Benefits
  • Complete Support: We offer complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and house searching process assistance
  • Competitive Salary: You will receive a competitive monthly salary, plus two extra salaries per year
  • Refer-A-Friend Program: Refer your friends and receive great bonuses
  • Healthcare Benefits: Enjoy healthcare benefits and numerous other discounts
  • Training and Development: Receive full training by certified instructors and enjoy professional growth & development opportunities
Others
  • State-of-the-Art Premises: Work in state-of-the-art premises with relaxing break areas
  • Diversity and Inclusion: Become a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Find Out More

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