
Customer Experience Advocate
3 days ago
Experience the thrill of being a Customer Service Representative with a leading home improvement retailer.
We're seeking an individual who is passionate about helping others and delivering exceptional customer experiences. As a key member of our team, you will be responsible for resolving customers' inquiries in a timely and professional manner.
Key Responsibilities:
- Answer incoming calls from U.S.-based customers
- Provide accurate and valid information by using the right tools and methods
- Upsell products or services to existing customers as needed
What You Bring to the Role:
- Fluent English language skills (B2 level)
- Previous customer service experience is recommended
- High school diploma or equivalent
- Proficiency in using computer systems and software applications
- Professionalism, positivity, and a supportive attitude
- Ability to work regular late evening and overnight shifts
What You Can Expect:
- Competitive compensation package
- A healthy benefits package including PTO, tuition reimbursement, and health and wellness incentives
- Knowledgeable and encouraging leadership
- An inclusive culture and community-minded organization
- Career growth and learning opportunities
- 25 days annual leave per year
At our company, we believe that providing exceptional customer experiences starts with our employees. We offer a dynamic and supportive work environment where you can grow your career and make a real impact.
Join us in our mission to deliver outstanding customer experiences and contribute to the success of our team.
Benefits include competitive compensation package, healthy benefits package including PTO, tuition reimbursement, and health and wellness incentives, knowledgeable and encouraging leadership, inclusive culture and community-minded organization, career growth and learning opportunities, 25 days annual leave per year.
As a valued member of our team, you will have the opportunity to learn and grow with our company, develop new skills, and contribute to our mission of delivering exceptional customer experiences.
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