
Real-Time Data Optimization Specialist
1 day ago
Enhance your analytical skills and take a proactive approach to optimizing operational flow in real-time.
A dynamically growing organization is seeking a highly analytical and proactive individual to join their team as a Real Time Monitoring Analyst. As a key member of the operations team, you will play a crucial role in ensuring the seamless execution of our real-time operations.
This hybrid role offers the flexibility to work both from our modern offices and remotely, with the opportunity to cover various shifts to meet our operational needs.
Main Responsibilities
- Monitor real-time data via available tools and workforce management techniques to identify areas for improvement and make intra-day adjustments to maximize resource efficiency and achieve service level goals/business objectives.
- Provide feedback on leadership performance to support growth and development.
- Recommend or implement schedule changes (e.g., breaks, skill reassignments) to optimize staffing levels.
- Act as a single point of contact between Operations & WFM to identify and communicate any unexpected changes.
Requirements
- Minimum 1 year experience in an inbound/outbound call center environment.
- Knowledge of call center performance indicators.
- Complete understanding of overall operational activities including phone, chat, email, community, and social media support.
- Strong working knowledge of Excel and other Windows-based programs, with the ability to organize and analyze data effectively.
Benefits
- Competitive salary and benefits package.
- Career opportunities within a dynamically growing organization.
- A working environment that supports taking initiative and action.
- Hybrid working model.
Other Skills
- Excellent customer orientation with a proactive approach to delivering high-quality outcomes.
- Strong team player with excellent organizational and problem-solving skills.
- Ability to work under pressure and independently with minimal supervision.
- Effective decision-making skills with the ability to evaluate information quickly and take efficient initiatives.
- Excellent communication skills with a collaborative mindset to work effectively with stakeholders across departments.
- Strong interpersonal communication and analytical skills with attention to detail.
- Very good verbal and written communication skills in English.
Apply Now
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