
Real Time Monitoring Analyst
2 days ago
Step into a dynamic role where your insights make an immediate impact
CQS S.A., a leader in CRM Services and a "Leading Employer in Greece" with a team of over 1,300, is expanding. We partner with some of the biggest brands in telecommunications, energy, retail, and more.
We are seeking a highly analytical and proactive Real Time Monitoring Analyst to join our team and optimize our operational flow through intelligent real-time adjustments.
This is a hybrid role, offering the flexibility of working both from our modern offices and remotely. Given the nature of our real-time operations, flexibility in shifts is essential to cover our operational needs.
Main Responsibilities
- Provide real time monitoring via available tools and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve service level goals/business objectives
- Monitor real-time agents' states and work modes, providing feedback on leadership where needed in the context of performance evaluation
- Recommend or implement schedule changes (e/g/ breaks, skill reassignments) to optimize staffing
- Serve as single point of contact between Operations & WFM to identify& communicate any unexpected changes
Requirements
- Minimum 1 year experience at inbound/outbound call center
- Knowledge of call center performance indicators
- Complete understanding of overall operational activities including phone, chat, email, community and social media support
- Must have a good working knowledge of excel and other Windows based programs and can organize/analyze data in a structured manner
Other Skills
- Strong customer orientation with a proactive approach to delivering high-quality outcomes
- Team player with a can-do mentality, excellent organizational, and problem-solving skills
- Strong time management abilities, able to work under pressure and independently with minimal supervision
- Effective decision-maker who can evaluate information quickly and take efficient initiatives
- Excellent communication skills with a collaborative mindset to work effectively with stakeholders across departments
- Strong interpersonal communication and analytical skills, with a keen eye for accuracy and attention to detail
- Very good verbal and written communication skills in English
Benefits
- Competitive salary and benefits
- Career opportunities within a dynamically growing organization
- A working environment that supports taking initiative and action
- Hybrid working model
-
Real-Time Data Optimization Specialist
2 days ago
Athens, Attica, Greece beBeeAnalyst Full timeEnhance your analytical skills and take a proactive approach to optimizing operational flow in real-time.A dynamically growing organization is seeking a highly analytical and proactive individual to join their team as a Real Time Monitoring Analyst. As a key member of the operations team, you will play a crucial role in ensuring the seamless execution of our...
-
L1 Cyber Security Analyst
5 days ago
Athens, Attica, Greece Sphynx Full timeThe Cyber Security Analyst performs real time event and incident management processes of SOC, as well as internal security incidents evaluation and response following the event management guidelines and policies of SOC.Real-Time Event & Log monitoring and analysis using leading SIEM Technology Security Incidents identification and 1st-level investigation...
-
Chief Operational Insights Specialist
2 days ago
Athens, Attica, Greece beBeeAnalyst Full timeReal Time Monitoring RoleEmbark on a dynamic journey where your analytical prowess drives immediate impact. We're seeking a highly skilled Real Time Monitoring Analyst to join our team and optimize operational flow through intelligent real-time adjustments.This is a hybrid role offering flexibility in working from our modern offices or remotely. Given the...
-
Network Defender
2 days ago
Athens, Attica, Greece beBeeCybersecurity Full timeAs a Cyber Security Analyst, you will be responsible for managing real-time events and incidents within the Security Operations Center (SOC). Your primary focus will be on evaluating internal security incidents and responding accordingly, adhering to established event management guidelines and policies.Utilize leading SIEM technology for real-time event and...
-
Chief Information Security Strategist
2 days ago
Athens, Attica, Greece beBeeCybersecurity Full timeJob DescriptionThe Cyber Security Analyst plays a pivotal role in safeguarding the organization's digital assets by performing real-time event and incident management processes of the Security Operations Center (SOC). This involves evaluating and responding to internal security incidents in accordance with established event management guidelines and...
-
Business Analyst
7 days ago
Athens, Attica, Greece Blueground Full timeRedefining how people live.At Blueground, we believe that when your base is reliable, the world opens up. That's why we're building the world's leading platform for living.Every year, 350 million people move between cities—yet today's housing options haven't caught up with the needs of this modern, mobile generation. Blueground was built to change...
-
Sales Business Analyst
1 week ago
Athens, Attica, Greece Volton Full timeVolton Hellenic Energy SA is a Greek company that is dynamically active and is rapidly increasing its capacity in the field of Electricity Supply and Trading, in the Gas Energy Sector and in the field of Telecommunications (through Orizon).By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to...
-
Real Estate Customer Service Position
2 days ago
Athens, Attica, Greece beBeeCustomerService Full timeWe are seeking a Customer Service Representative for our Real Estate Management Department.Job DescriptionThis position is based in Athens, Greece. As a German Speaking Customer Support Representative, you will provide exceptional customer support to clients regarding real estate management services through phone, email, and chat.Responsibilities:Provide...
-
Cyber Security Analyst
2 weeks ago
Athens, Attica, Greece SPACE HELLAS S.A. Full timeΠεριγραφή Θέσης**Διεύθυνση Τεχνικών Υπηρεσιών, Τόπος απασχόλησης**: Αθήνα**Σύντομη περιγραφή καθηκόντων**: Παρακολούθηση σε πραγματικό χρόνο γεγονότων και αρχείων καταγραφής (Real-Time Event/Log monitoring),...
-
Cyber Security Analyst
1 day ago
Athens, Attica, Greece SPACE HELLAS AE Full timeΤοποθεσία Αθήνα 28 Δεκ Ημ. ανάρτησης 28 Δεκ Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Πληροφορική Κατηγορία θέσης...