French Quality Assurance Specialist in Thessaloniki, Greece
3 weeks ago
Role Summary
As a French Quality Assurance Specialist, you will play a key role in reviewing and assessing user-generated content, including text, images, videos, and audio files, according to predefined guidelines and policies. Your main responsibilities will include:
• Conducting thorough content analysis to identify and address violations of community standards, terms of service, and legal requirements.
• Providing constructive feedback and coaching to content moderators to enhance their performance and ensure consistency in moderation decisions.
• Developing and maintaining quality assurance processes and documentation to track and report on moderation accuracy and efficiency.
• Collaborating with cross-functional teams, including Operations, Training, and Product Development, to continuously improve moderation processes and tools.
• Staying updated on industry trends, best practices, and regulatory changes related to content moderation, recommending adjustments to policies and procedures as necessary.
Requirements
• Language Skills: Fluent in English (C1) and French (C1), with excellent grammar and communication skills.
• Education: Bachelors degree in a related field or equivalent work experience.
• Experience: Proven experience in content moderation or quality assurance, preferably in a BPO or tech company environment.
• Knowledge: Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation.
• Skills: Excellent analytical and problem-solving abilities, with exceptional attention to detail and the ability to maintain accuracy while working with large volumes of content.
• Communication: Effective interpersonal skills to provide clear feedback and collaborate with cross-functional teams.
• Technical Proficiency: Familiarity with moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace. Experience with machine learning-based moderation tools is considered an advantage.
What We Offer
• Excellent Remuneration Package: Competitive salary based on experience, skills, and performance.
• Shifts: Flexible shifts within our 24/7 operation.
• Relocation Support: Assistance with relocation from Athens and other regions of Greece, including the islands.
• Wellness Support: Access to coaching sessions to ensure a smooth transition into your new role.
• Dynamic Team Environment: Join a creative and friendly team atmosphere.
• Indefinite Contract: Secure your position with a long-term contract.
• Benefits: Private health and life insurance, 85 monthly meal vouchers, and a 65 monthly transport allowance.
At Cross Border Talents, we are committed to providing a positive and inclusive work environment that fosters growth and development. If you are passionate about quality assurance and content moderation, we encourage you to apply for this exciting opportunity.
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Thessaloniki, Central Macedonia, Greece Cross Border Talents Full timeJob Title: French Quality Assurance Specialist in Thessaloniki, GreeceAbout the Role:We are seeking a highly skilled French Quality Assurance Specialist to join our team in Thessaloniki, Greece. As a Quality Assurance Specialist, you will be responsible for reviewing and assessing user-generated content, including text, images, videos, and audio files. Your...
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