
Transportation Mobility Expert
1 day ago
Job Summary
We are seeking a Transportation Customer Expert to join our team. As a key member of our customer support team, you will be responsible for handling customer inquiries and complaints in a case-closed manner by phone, email, or chat.
The ideal candidate will have excellent command of Italian and good communication skills in English. A high school diploma or its equivalent is required. Previous experience with knowledge management systems and information research is preferred.
Key Responsibilities:
- Handle truck and bus related inquiries and complaints in a case-closed manner.
- Support customers in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
- If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.
- De-escalate concerns, propose solutions within set parameters or refer to 2nd/3rd parties.
- Answer questions about customer service, technical and product concerns, and general corporate matters.
- Strive for client retention and loyalty and aim for a positive response to the customer's inquiry.
- Maintain a customer relationship database and follow up on customer contacts.
Requirements:
- Excellent command of Italian.
- Good communication skills in English.
- A high school diploma or its equivalent is required.
- A basic awareness of automotive roadside assistance procedures.
- Work experience with knowledge management systems and information research.
- Professional expertise with ticketing and roadside assistance is preferred.
- Previous experience working in a contact center or managing mail is preferred.
What We Offer:
- Complete relocation support including flight tickets expenses and hotel accommodation.
- Competitive monthly salary plus additional benefits.
- Healthcare benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth and development opportunities.
- Special events as well as community and social responsibility initiatives.
About Us:
We are a leading company that fosters diversity and offers equal opportunities to all regardless of gender, ethnicity, religion, culture or age. Join us in shaping the future of transportation and mobility.
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