Latvian Transportation Customer Expert Role

1 day ago

Athens, Attica, Greece beBeeTransportation Full time
Job Overview:
  • Job Languages: Latvian
  • Job posting schema: No

We are seeking an experienced transportation customer expert who is fluent in Latvian. This is a great opportunity to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination.

You will be part of a team that contributes to a cleaner, safer, more efficient, and more connected world: for goods, for people, for all of us.

This role involves handling truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat. You will support customers in case of truck breakdowns by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.

If the problem cannot be resolved over the phone, you will contact the nearest dealer/technician or 3rd party for assistance. You will also de-escalate concerns, proposing solutions within set parameters or referring to 2nd/3rd parties.

Responsibilities:
  • Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
  • Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
  • De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties.
  • Answer questions about customer service, technical and product concerns, and general corporate matters.
  • Strive for client retention and loyalty and aim for a positive response to the customer's inquiry.
Requirements:
  • Excellent command of Latvian.
  • Good communication skills in English.
  • A high school diploma or its equivalent is required.
  • A basic awareness of automotive roadside assistance procedures.
  • Work experience with knowledge management systems and information research.
Benefits:
  • Complete relocation support including flight tickets, accommodation, and house searching process.
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend program with bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.

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