
Talented Dutch-Speaking Technical Expert Wanted
7 hours ago
We are seeking a talented individual to join our customer experience team as a Dutch-speaking technical expert. In this role, you will have the opportunity to work with a leading tech company and develop your skills in customer support.
Job Overview:
- Experience Level: Junior
- Total Years Experience: 0-5
- Job Languages: Dutch
- Job posting schema: No
Are you passionate about technology and fluent in Dutch? We are looking for someone who is enthusiastic and motivated to provide excellent customer service to clients from the Netherlands and Belgium.
About the Role:
- You will be responsible for communicating with customers via phone, chat, and email.
- Track and follow cases to ensure they are closed efficiently and in a timely manner.
- Maintain high customer satisfaction by representing a major brand.
- Provide troubleshooting for mobile devices (mobile phones, tablets, and more).
- Assist customers with managing/ securing their account and passwords.
- Set up repairs for hardware-related issues.
- Escalate unresolved cases by contacting 2nd level support interaction experts.
What You Will Bring:
- Fluency in Dutch.
- Advanced English knowledge.
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred.
- Great communication skills.
- Prior customer support experience would be an advantage.
- Strong troubleshooting skills.
Benefits:
- We offer competitive monthly salary + 2 extra salaries per year.
- Referral Program: Bring your friends and receive great bonuses.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State of the art premises, providing a great working environment with relaxing break areas.
Why Join Us?
This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.
Find out more
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