Multicultural Customer Support Specialist
2 days ago
Are you passionate about delivering a unique customer experience and have a natural drive to help people?
You will be part of a fun-loving, multicultural team of professionals who share your passion for helping others and use their communication skills in Czech.
You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you'll provide valuable and memorable experiences to a wide range of customers.
What We Offer:Indefinite contract
A competitive remuneration package
Opportunities for international career development through our mobility program
Employee events
Private health insurance + dental care
Daily meal voucher in Up Hellas card per working day
Up to 10% monthly performance bonus
Free gym and other well-being activities
Free rooftop cinema with Acropolis views
Enjoy your lunch break at our brand new corporate cafeteria
Key Responsibilities
- Manage inbound calls, emails, or live chats
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements
- Proven customer support experience or experience as a client service representative
- Fluent in Czech
- Good level of English
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving, and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company's success
Our Values
- Recognition
- Integrity
- Unity
- Commitment
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