Cloud Computing Support Professional

1 day ago

Athens, Attica, Greece beBeeCustomer Full time
Customer Service Representative Job Summary">

Patrique Mercier Recruitment ES is excited to announce a rewarding position for a Customer Service professional to join our innovative department.

As a vital member of our team, you will be responsible for providing exceptional customer service to our clients, assisting them in utilizing our cloud technologies and software as a service (SaaS) solutions effectively.

Your dedication to customer satisfaction and proficient communication skills will be instrumental in ensuring our clients' success in leveraging our products. If you are passionate about technology and thrive in a customer-focused role, we encourage you to apply.

Job Description:
  • Serve as the primary point of contact for clients, addressing their inquiries and providing timely assistance.
  • Guide clients through the setup, implementation, and troubleshooting of our cloud applications.
  • Deliver top-notch customer support via various channels, including phone, email, and chat.
  • Collaborate with the technical team to resolve complex issues and escalate when necessary.
  • Document client interactions and feedback to contribute to service enhancements.
  • Maintain a deep understanding of our SaaS products and updates to deliver accurate information to clients.
Requirements:
  • Fluency in Hebrew (both verbal and written) is a must; proficiency in English is a bonus. Please clearly state your nationality and native language in your application materials.
  • Prior experience in customer service, preferably in a SaaS or cloud computing environment, is advantageous.
  • Strong problem-solving skills and the ability to empathize with clients to provide effective solutions.
  • Excellent communication skills and a customer-centric approach to service delivery.
  • Ability to work independently as well as part of a team, collaborating effectively with colleagues.
  • Keen attention to detail in documenting interactions and following up on client issues.
  • Adaptability to learn and adapt to new technologies and software applications quickly.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Above Average Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

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