Sales Process Improvement Specialist

We are seeking a highly skilled and detail-oriented professional to oversee and optimize the quote-to-contract process.

In this critical role, you will provide sales support, manage deal approvals, validate pricing and contract terms, and collaborate cross-functionally

to drive efficient and compliant deal execution. You will serve as a trusted advisor to Sales and partner closely with Revenue Operations, Finance, and Legal teams to enable scalable processes, enhance sales velocity, and ensure financial and operational compliance.

Key Responsibilities:

• Manage and continuously improve deal desk workflows, approval processes, and operational metrics to enhance efficiency and consistency.
• Review, validate, and approve pricing strategies, discounting, contract terms, and customer agreements ensuring profitability and compliance with internal policies.
• Collaborate closely with Sales, Legal, Finance, Product, and Revenue teams to structure, negotiate, and finalize complex deals.
• Provide guidance and training to sales teams on deal structuring, quoting, contract options, and revenue recognition policies.
• Create and maintain comprehensive documentation on pricing policies, deal structuring, approval flows, and operational best practices.
• Oversee the full lifecycle of deals from initial approval through execution and renewal, maintaining SLAs and operational standards.
• Utilize CRM, CPQ, Contract Lifecycle Management (CLM) systems, and ERP tools to monitor deal progress and process sales agreements efficiently.
• Lead initiatives to streamline deal desk operations, improve data quality, and enhance cross-department collaboration.
• Manage escalation and resolution of complex deal-related issues and contractual questions.
• Represent Deal Desk in sales reviews and meetings, and partner with Sales Enablement to deliver relevant training and documentation.

Requirements

• A bachelor's degree in Business, Finance, Accounting, or a related field.
• 3+ years of experience in deal management, sales operations, revenue operations, or a related role in a fast-paced, B2B SaaS or technology environment.
• A strong understanding of quote-to-cash, contract management, and pricing strategy principles; basic understanding of revenue recognition preferred.
• Hands-on experience with CRM systems, CPQ tools, Contract Lifecycle Management platforms, and ERP systems.
• Excellent analytical, negotiation, communication, and problem-solving skills with keen attention to detail.
• The ability to manage multiple priorities in a dynamic environment and work effectively with cross-functional teams.
• Proven ability to develop scalable processes and lead cross-functional projects.
• Familiarity with direct and channel sales models is a plus.
• A customer-focused approach and strong business acumen.

Benefits

• Competitive fixed compensation.
• Long-term employment with generous working days vacation.
• Development opportunities for professional growth through courses, training, etc.
• Participation in successful cutting-edge technology products making a global impact in the service industry.
• Proficient and fun-to-work-with colleagues.
• Access to Apple gear.

We are an equal opportunity employer and dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity enriches our workplace and drives collective success. Everyone feels welcomed, valued, and empowered to contribute unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status. All eligible candidates will be given consideration for employment.