Strategic Business Improvement Specialist

1 day ago

Athens, Attica, Greece beBeeAnalytical Full time
Business Process Analyst Role

This is a challenging role for an experienced professional to analyze and improve our business processes.

Key Responsibilities:

  • Act as a liaison between business areas and technical teams by understanding client's business requirements, planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
  • Liaise with business to identify and analyze required changes, prepares specifications for respective system changes, develops necessary supporting detailed documentation and communicates it to the relevant internal and/or third parties for development.
  • Develops systems test plan components, test scripts and participates/supports UAT execution.
  • Supports the Platforms and designs new products and implementations.
  • Provides exceptional customer service to end-users by leading with business and technical process guidance and drives continuous improvement to existing processes.
  • Collaborates with QA team in order to verify and control processes execution and optimization by making respective adjustments, if needed.
  • Is accountable for the design, evaluation and monitoring of business processes, as well as for their documentation and maintenance as per business needs and/or asset owner guidelines.

Requirements:

Education, Skills and Experience:

  • Bachelor's degree in Business, IT, Engineering or other related studies.
  • 2 years of working experience in business analysis in recoveries/collections processes; Knowledge of Qualco/Arotron/Profits/Thesis system is considered as an asset.
  • Excellent verbal and written communication skills in Greek and English.
  • Knowledge of project management and systems development processes and methodologies (e.g. Agile, etc.).
  • Computer Literacy, knowledge of Microsoft Office and MS Vision.

Competencies:

  • Excellent interpersonal skills and ability to communicate effectively at all levels.
  • Teamwork mentality and ability to collaborate effectively across departments.
  • Problem-solving ability.
  • Strong numeracy and data analysis skills.

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