Literary Ambassador: Delivering Exceptional Customer Experience
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for delivering exceptional support to Czech-speaking customers via various communication channels.
Your primary objective will be to provide timely and accurate resolutions to customer inquiries related to book availability, orders, and services. You will also be required to document customer interactions in our CRM system and collaborate with team members to achieve service level goals.
Responsibilities- Deliver Exceptional Customer Support: Assist Czech-speaking customers with their inquiries via phone, email, and chat, ensuring prompt and effective resolution.
- Inquire About Book Availability: Respond to customer inquiries about book availability, orders, and services, providing clear and concise information.
- Document Customer Interactions: Accurately document customer interactions in our CRM system, maintaining a high level of data accuracy.
- Collaborate with Team Members: Work collaboratively with team members to achieve service level goals and enhance overall customer satisfaction.
- Czech Language Proficiency: Fluency in Czech (written and spoken) is essential for this role.
- Literary Passion: A genuine passion for literature and customer service is necessary to excel in this position.
- Excellent Communication Skills: Possess excellent communication and interpersonal skills to effectively interact with customers and colleagues.
- Problem-Solving Abilities: Demonstrate strong problem-solving skills and attention to detail to resolve customer issues efficiently.
- Private Health Insurance: Enjoy comprehensive private health insurance coverage.
- Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge.
- Performance Bonus: Earn a performance-based bonus for meeting and exceeding service level targets.
- Relocation Package: Receive a fully paid relocation package, including flight, transfer, and hotel expenses.
- Free Greek Lessons: Take advantage of free Greek lessons to broaden your linguistic skills.
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