Czech Language Support Professional
2 days ago
As a Czech-speaking customer service representative, you will be an integral part of our international team, providing exceptional support to clients across various communication channels.
- Key Responsibilities:
- Deliver high-quality customer service to Czech-speaking clients via phone, email, and chat.
- Address customer inquiries and resolve issues efficiently to enhance customer satisfaction.
- Stay up-to-date with our products and services to provide accurate information to customers.
- Document customer interactions in our CRM system to maintain detailed records.
- Collaborate with colleagues to improve processes and enhance customer service delivery.
- Participate in training and workshops to continually develop your skills.
- Share feedback and ideas for improving customer experiences and support efficiency.
Requirements:
- Fluent in Czech, both written and spoken; proficiency in English is essential.
- Strong customer service orientation with excellent communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Problem-solving skills and attention to detail.
- Previous experience in customer service or a similar role is highly preferred.
- Familiarity with CRM software and customer support tools is a plus.
- A positive attitude, adaptability, and eagerness to work in an international setting.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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