Customer Support Specialist

2 days ago


Athens, Attica, Greece beBeeCybersecurity Full time
Customer Support Specialist

We are seeking a skilled and customer-focused individual to join our Cybersecurity Customer Help-Desk Team.

Key Responsibilities:

  • Communicate effectively with customers via phone, chat & email.
  • Ensure the full functionality of antivirus protection.
  • Troubleshoot technical issues using problem-solving skills.
  • Track and follow cases to ensure timely resolution.
  • Maintain high customer satisfaction representing a major brand.
  • Develop strong, professional relationships with all partners and exhibit empathy at all times.
  • Log cases on internal systems while staying up-to-date with client products & services.

Requirements:

  • Fluency in Romanian.
  • Excellent written and spoken communication skills in English.
  • Exceptional problem-solving skills, soft skills, and empathy.
  • Knowledge of current Anti-Malware and Firewall products.
  • Ability to install an operating system and additional necessary software.
  • Knowledge of MAC, iOS, Android Operating Systems, and Windows fundamentals.

What We Offer:

  • Complete support for relocation to Greece (flight tickets, accommodation, house searching process).
  • Competitive monthly salary + 2 extra salaries per year.
  • Referral Program: Bring your friends and receive bonuses.
  • Health care benefits and numerous discounts.
  • Full training by certified instructors.
  • Professional growth and development opportunities.
  • Special events, community initiatives, and more.

Join Our Dynamic Team Today



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