Help Desk Specialist

6 days ago

Marousi, Attica, Greece beBeeCustomerService Full time €104,000 - €130,878

Customer Service Associate

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The primary objective of the role is to provide exceptional customer service and support through various channels. As a key contact point, you will embody the brand's values by delivering a seamless experience and resolving customer needs promptly.

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Duties and Responsibilities:

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  • Managing incoming requests from diverse channels and platforms while driving timely resolutions.">
  • Analyzing issues and offering solutions by leveraging troubleshooting skills and available resources, with the option to escalate complex cases.">
  • Training and guiding customers on supported applications based on their requirements.">
  • Preparing necessary documentation and collaborating with internal stakeholders.">
  • Fulfilling additional tasks assigned by direct leaders or managers.">
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Qualifications and Requirements:

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Education:

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  • A degree from a recognized institution is preferred.">
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Skills:

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  • Proficiency in computer technology and ability to utilize the internet effectively.">
  • Strong listening skills to ensure detailed understanding and composure under pressure.">
  • Strategic thinking, decisiveness, root cause analysis, and problem-solving.">
  • Focus on outcome-driven results for customer satisfaction.">
  • Understanding of customer and business needs, with a willingness to learn.">
  • Confidence, motivation, and ability to inspire team success.">
  • Proactivity and openness in sharing information for customer benefits.">
  • Excellent problem-solving abilities.">
  • Empathy and related soft skills for building customer rapport.">
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What We Offer:

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  • Comprehensive Benefits: Enjoy a robust benefits package including private insurance.">
  • Job Security: Benefit from an indefinite contract.">
  • Inclusive Environment: Thrive in a diverse and inclusive work environment.">
  • Career Growth: Access equal opportunities for career advancement.">
  • Continuous Learning: Gain access to multiple training materials and courses.">
  • Employment Status: We offer both full-time and part-time opportunities.">
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