Customer Service Expert with Multilingual Skills
14 hours ago
We are seeking a highly skilled and experienced customer service professional to join our team. As a Solutions Consultant, you will be responsible for delivering exceptional customer service and support to our clients.
About the Role:
You will work closely with our customers to understand their needs and provide tailored solutions to meet their requirements. Your strong communication skills, both written and verbal, will enable you to effectively communicate with customers from diverse backgrounds.
Key Responsibilities:
* Deliver professional support to our customers through multiple channels, including phone, email, and chat.* Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.* Engage customers through multiple channels, including phone, email, and chat.* Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.* Collaborate with team members to share best practices and contribute to the knowledge base.
Requirements:
* Fluency in Danish and English language skills is essential.* Strong interpersonal abilities and customer service orientation.* Ability to follow structured guides and processes.* Excellence in active listening and problem-solving.* Adaptable and quick to learn new processes and technologies.* Self-motivated with a passion for customer satisfaction.
What We Offer:
* A supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top priority.* Comprehensive training program to equip you with all the product knowledge you need to succeed.* Ongoing development opportunities to enhance your skills and career growth.
About Us:
We are a leading provider of digital services, AI solutions, and customer experience. Our company focuses on strict adherence to all our clients' procedures and practices. We offer a wide range of services, including designing, building, and delivering next-generation digital services.
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