Transportation Expert

1 day ago

Athens, Attica, Greece beBeeCustomer Full time
Job Overview:
  • Job Languages: Slovenian
  • Job posting schema: No
Are you fluent in Slovenian? We are seeking a highly skilled and motivated Transportation Customer Expert to join our team. Your primary responsibility will be to handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.

This is a fantastic opportunity to work with a leading manufacturer of transportation industry products, delivering a total of more than one-half million trucks and buses to customers worldwide. You will be part of a dynamic team that contributes to a cleaner, safer, more efficient, and more connected world for goods, people, and all of us.

Key Responsibilities:
  • Handle truck and bus related inquiries and complaints in a case-closed manner.
  • Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
  • If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.
  • De-escalate concerns, proposing solutions within set parameters or referring to 2nd/3rd parties.
  • Answer questions about customer service, technical and product concerns, and general corporate matters.
  • Strive for client retention and loyalty and aim for a positive response to the customer's inquiry.
  • Maintain a customer relationship database and follow up on customer contacts.
Requirements:
  • Excellent command of Slovenian language.
  • Good communication skills in English.
  • A high school diploma or its equivalent is required.
  • A basic awareness of automotive roadside assistance procedures.
  • Work experience with knowledge management systems and information research.
  • Professional expertise with ticketing and roadside assistance is preferred.
  • Previous experience working in a contact center or managing mail is preferred.
What We Offer:
  • Full support to help you ease your relocation to Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity.

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