
VIP Customer Experience Expert
1 week ago
We're transforming the way people move, leading innovation in global mobility.
Why a Great Place to Work?
A collaborative environment values its people. We nurture innovation and prioritize customer satisfaction.
Your Career, Your Purpose:
- Join us and discover where your career finds its purpose.
The main goal is to serve VIP customers by acting as their direct contact with Avis.
Your Mission:
- Manage and resolve issues concerning VIP customers.
- Collect data from the ERP system and create necessary reports.
- Send monthly or weekly reports to VIP customers via email.
- Meet with representatives of VIP customers to improve service.
- Closely collaborate with the sales team for final delivery process of VIP customer vehicles.
- Work closely with the delivery team for seamless delivery process of new VIP customer vehicles.
- Collaborate with the maintenance department for smooth service of VIP customer vehicles.
Requirements
- Bachelor's degree required.
- Prior experience in similar roles or customer service preferred.
- Excellent English language skills.
- Proficiency in MS Office.
- Maintain strong customer service-oriented mindset.
- Show exceptional communication and organizational skills.
Benefits
- Competitive salary package and bonus scheme.
- Health and life insurance.
- Pension Plan program.
- Ongoing onboarding support.
- Opportunity to work in fast-growing industry with talented people.
- Training opportunities and continuous feedback performance management system.
Leverage your potential. Apply now for our After Sales Specialist role.
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