Highly Skilled Technical Support Professional Wanted

2 days ago

Athens, Attica, Greece beBeeSoftware Full time
Technical Support Specialist

As a key member of our team, your role will be pivotal in ensuring seamless operations. Your responsibilities will include monitoring and resolving production issues within designated timeframes.

When the root cause of an incident remains unidentified, you'll initiate a 'problem' report promptly. You'll conduct advanced troubleshooting for production incidents and problems, taking ownership of problem monitoring and tracking with a focus on process improvement.

You'll reproduce incidents and validate fixes through regression testing. Additionally, you'll contribute to root cause analysis efforts to prevent future outages or quality issues.

Requirements
  • Hold a degree in Computer Science, Software Engineering, or a related field.
  • Possess 1-2 years of experience in Application Support, System Administration, SW-QA, or DEVOPS.
  • Have solid system administration skills, particularly in Linux environments (Windows experience is a plus).
  • Demonstrate proficiency in MySQL and familiarity with Oracle or Mongo DB.
  • Bonus points for experience in automation testing and scripting languages.
  • Be familiar with monitoring tools such as Nagios, Grafana, and NewRelic.
  • Communicate effectively in both written and spoken English.
  • Prioritize teamwork and value collective success over individual achievements.
Benefits
  • Competitive compensation package combined with additional benefits.
  • Hybrid working model.
  • Private Insurance for you and your family.
  • Modern facilities, parking inside, enticing restaurant and corporate bus.
  • An extensive training program upon induction and throughout employment.
  • Exceptional opportunities to learn and develop in a multinational environment.
  • Prospects for professional growth both locally and globally.

At our organization, we celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on protected status.

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