Deliver Exceptional Customer Experience
1 day ago
Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a skilled and customer-focused individual to join our team as a French Speaking Customer Service Representative in the Grocery Delivery Services Department. This role is essential for ensuring that our French-speaking customers receive exceptional support and assistance with their grocery delivery needs.
Key Responsibilities:- Provide outstanding customer service to French-speaking clients via phone, email, and chat, addressing their inquiries related to grocery orders and delivery services.
- Assist customers with order placement, modifications, and tracking of deliveries.
- Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
- Maintain accurate documentation of customer interactions and follow up on outstanding inquiries.
- Collaborate with delivery and operations teams to ensure timely and accurate service delivery.
- Stay updated on product availability, promotions, and service enhancements to better assist customers.
- Fluency in French and English, both written and spoken.
- Previous experience in customer service, preferably in the grocery or delivery sectors.
- Strong communication and active listening skills.
- Ability to manage multiple inquiries while maintaining attention to detail.
- Proficiency in customer service software and Microsoft Office Suite.
- A customer-centric approach with a passion for helping others.
- Flexibility to work various shifts, including evenings and weekends, as required.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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