Expert Customer Service Representative

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

Imperial Department is seeking exceptional candidates to join its customer service team. This role offers the opportunity to provide top-notch service in a dynamic and fast-paced environment.

Job Description

Patrique Mercier Recruitment FR is looking for enthusiastic candidates who are fluent in Spanish and eager to support customers with high-quality service. As a member of our dedicated team, you will be responsible for delivering outstanding customer experience through various channels, including phone, email, and chat.

Responsibilities
  • Provide exceptional service to Spanish-speaking clients by addressing their inquiries and concerns effectively.
  • Assist customers with order processing, account management, and provide detailed product information.
  • Efficiently handle customer complaints and resolve issues, ensuring high satisfaction levels.
  • Collaborate with other departments to ensure efficient service delivery and availability of products.
  • Document all customer interactions accurately and maintain records to help improve service quality.
  • Stay updated on company's products and policies to offer precise assistance.
  • Actively seek customer feedback to identify areas for service enhancement and improvement.
Requirements
  • Fluency in Spanish and English, both written and spoken.
  • Previous experience in a customer service environment is preferred.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment with a strong focus on customer satisfaction.
  • Familiarity with customer service software and proficiency in Microsoft Office is advantageous.
  • Attention to detail with strong problem-solving abilities.
  • A positive attitude and a commitment to providing outstanding service are essential.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks

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