Expert Customer Service Representative
2 days ago
Imperial Department is seeking exceptional candidates to join its customer service team. This role offers the opportunity to provide top-notch service in a dynamic and fast-paced environment.
Job DescriptionPatrique Mercier Recruitment FR is looking for enthusiastic candidates who are fluent in Spanish and eager to support customers with high-quality service. As a member of our dedicated team, you will be responsible for delivering outstanding customer experience through various channels, including phone, email, and chat.
Responsibilities- Provide exceptional service to Spanish-speaking clients by addressing their inquiries and concerns effectively.
- Assist customers with order processing, account management, and provide detailed product information.
- Efficiently handle customer complaints and resolve issues, ensuring high satisfaction levels.
- Collaborate with other departments to ensure efficient service delivery and availability of products.
- Document all customer interactions accurately and maintain records to help improve service quality.
- Stay updated on company's products and policies to offer precise assistance.
- Actively seek customer feedback to identify areas for service enhancement and improvement.
- Fluency in Spanish and English, both written and spoken.
- Previous experience in a customer service environment is preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment with a strong focus on customer satisfaction.
- Familiarity with customer service software and proficiency in Microsoft Office is advantageous.
- Attention to detail with strong problem-solving abilities.
- A positive attitude and a commitment to providing outstanding service are essential.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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