Lead Customer Support Specialist

1 week ago

Athens, Attica, Greece beBeeLeadership Full time €35,000 - €45,000
Customer Support Team Lead Opportunity

We are seeking an experienced Customer Support Team Lead to oversee a team of support agents. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to motivate and guide their team to meet performance goals.

The successful candidate will be responsible for guiding their team through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. They will also be responsible for helping their team meet targets while fostering a healthy, productive work environment.

  • Promote high morale and satisfaction within the team by resolving concerns and supporting personal growth.
  • Monitor and drive performance metrics (KPIs), offering regular feedback and coaching.
  • Provide training on tools, soft skills, and support channels.
  • Coordinate with Operations Managers for project-specific coaching and training initiatives.
  • Raise relevant issues affecting individuals or projects with management.
  • Collaborate with departments like Training, Quality Assurance, and HR to ensure team needs are met.
  • Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.
Requirements

Our ideal candidate will possess the following skills and qualifications:

  • Proficient in Turkish (C1 or higher) and English (B2+).
  • Located in Bulgaria, Cyprus, or Greece.
  • Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).
  • Confident with contact center metrics and performance tracking.
  • Passionate about people leadership and skilled in delivering empathetic, motivating communication.
  • Comfortable adapting to change in a fast-paced setting.
  • Bonus if you have an interest in gaming or tech support.

This is a great opportunity for someone who is passionate about leadership and customer service to join our team as a Customer Support Team Lead.

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