Support Customer Service Representative
5 days ago
Job Overview
This role is ideal for individuals who are passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you will be responsible for providing timely and professional support to customers through various channels.
Key Responsibilities:
- Initial Point of Contact: You will serve as the primary point of contact for customers, responding to their inquiries in a prompt and courteous manner.
- Troubleshooting and Resolution: Utilize your problem-solving skills to identify and resolve customer issues efficiently.
- Documentation and Record-Keeping: Maintain accurate records of customer interactions and update relevant databases accordingly.
Required Skills and Qualifications:
- Language Proficiency: Fluency in Italian (native or near-native) and proficiency in English (B2 or higher).
- Communication and Interpersonal Skills: Possess excellent verbal and written communication skills, with the ability to work effectively with customers from diverse backgrounds.
- Technical Aptitude: Familiarity with basic computer applications and customer service software.
Benefits:
- Comprehensive Training Program: Enjoy extensive training and development opportunities to enhance your skills and knowledge.
- Culturally Diverse Environment: Work in a vibrant, multicultural environment that fosters growth and collaboration.
- Competitive Salary and Benefits Package: Receive a competitive remuneration package, including benefits that support your well-being.
Why This Role?
- Launch Your Career: Start your career in customer support with a comprehensive training program that equips you with the necessary skills.
- Multicultural Setting: Enjoy working in a dynamic, multicultural environment that values diversity and inclusion.
- Personal and Professional Growth: Develop your skills and knowledge in a supportive team environment.
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