
Online Marketplace Platform Customer Support Specialist
4 days ago
We are seeking a highly skilled and motivated Cross-Cultural Communication expert to join our team as a Customer Support Specialist. In this dynamic role, you will be responsible for delivering exceptional support to customers via phone, email, and chat in Portuguese, ensuring a seamless shopping experience.
Key Responsibilities- Provide top-notch customer support by actively listening, empathizing, and resolving issues promptly.
- Assist customers with inquiries about the online marketplace platform, providing clear and concise information.
- Collaborate with other team members to ensure consistent service delivery and customer satisfaction.
- Maintain accurate records of customer interactions for quality assurance and improvement purposes.
- Fluency in Portuguese (both spoken and written) is essential.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
- Previous experience in customer-facing roles or related industries is preferred.
- Excellent problem-solving abilities, with a focus on delivering results-oriented solutions.
- A willingness to work in a fast-paced online environment, with adaptability and flexibility.
- Comprehensive Training Program
- Performance Bonus
- Private Health Insurance
- Opportunity for Career Growth and Development
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