Dedicated Customer Service Representative Wanted
2 days ago
Enhance Your Career with a Dynamic Customer Support Role
Job Description:We are seeking an experienced German-speaking customer support representative to join our team. In this exciting role, you will provide top-notch service to users of our online auction platform via phone, email, and chat.
As a key member of our customer support team, your primary responsibility will be to address customer inquiries related to account setup, auction listings, bidding processes, and technical issues in a timely and efficient manner.
You will also be responsible for resolving customer complaints and issues efficiently, ensuring a positive user experience. Accurate documentation of customer interactions and maintaining detailed records will be essential to your success in this role.
In addition, you will collaborate with the technical team to troubleshoot platform-related issues reported by users and educate customers about platform features, safety measures, and the auction process.
Lastly, collecting feedback from clients to help improve services and platform functionalities will be an important aspect of this position.
Requirements:- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the e-commerce or online auction industry.
- Strong communication skills, with the ability to explain complex concepts clearly to customers.
- Detail-oriented with exceptional organizational skills.
- Proficient with CRM systems and standard office applications.
- Problem-solving skills and the ability to work independently in a fast-paced environment.
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and Discounts
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