Customer Experience Specialist for Imaging Products

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

Are you passionate about delivering exceptional customer experiences in a dynamic and fast-paced environment? This exciting opportunity awaits

Job Overview:

  • Customer Support Role for Digital Cameras & Imaging Products
  • Job Languages: Romanian, English (Communication Skills)
  • Job Posting Schema: No

Job Description:

As a key member of our team, you will be responsible for providing top-notch support to customers across various channels. Your strong communication skills, both written and verbal, will enable you to effectively address customer inquiries, troubleshoot issues, and provide solutions that exceed their expectations.

Responsibilities:

  • Communicate with customers via phone, chat, and email
  • Track and follow cases to ensure efficient closure
  • Provide and maintain strong relationships with all partners
  • Work towards reaching targets as set out by client statement of work and internal targets
  • Answer customers' inquiries and troubleshoot or escalate technical issues
  • Follow standard diagnostic procedures with an emphasis on handling frequently asked questions effectively
  • Turn every customer into a happy one
  • Exchange ideas and solutions with colleagues

Requirements:

  • Strong written and verbal skills in Romanian
  • Good communication skills in English
  • Tech savviness
  • Solution-driven thinking
  • An empathetic soul with matching communication skills
  • A positive and adventurous attitude
  • Willingness to learn and grow

What We Offer:

  • Full support for relocation to Greece (flight tickets, accommodation, house searching process)
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend program with great bonuses
  • Health care benefits and numerous discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Special events and community initiatives
  • Free online Greek language courses
  • State-of-the-art premises with relaxing break areas
  • Great Place to Work-Certified Company fostering diversity and equality

Join our big family of over 12,000 people from 110+ nationalities and take this chance to advance your career while working for a multinational company.

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