Dutch Customer Support Specialist

1 day ago

Thessaloniki, Central Macedonia, Greece beBeeCustomer Full time €2,500 - €3,500

Ready for a New Adventure in Greece?

We're seeking an enthusiastic and customer-focused Customer Support Specialist to join our growing team. If you're passionate about delivering excellent service, thrive in a fast-paced atmosphere, and enjoy solving problems, this could be the ideal role for you.

Job Description:

As a Customer Support Specialist, you'll be the primary point of contact for our customers, providing friendly and efficient support through various channels. Your responsibilities will range from assisting with account-related queries to resolving payment issues and basic technical troubleshooting, always with a focus on delivering a smooth and positive customer experience.

Key Responsibilities:

  • Deliver outstanding customer service across multiple channels (phone, email, chat, social media)
  • Support users with account setup, login issues, payment concerns, and general troubleshooting
  • Act as a dependable and understanding liaison, particularly for customers in the sports industry
  • Address inquiries with professionalism, empathy, and a solution-driven mindset
  • Foster strong customer relationships through effective, compassionate communication
  • Follow internal guidelines to ensure consistent, high-quality service
  • Offer feedback and suggestions to enhance customer support processes and user satisfaction

Requirements:

  • Fluent in Dutch (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Benefits:

  • Competitive Salary: Attractive compensation that reflects your skills and experience
  • Performance Bonus: Reward for your hard work based on achievements and results
  • Health and Life Insurance: Comprehensive coverage for your well-being
  • Remote Work: Enjoy the flexibility of working from home
  • Relocation Package: Support for a smooth transition if relocating

About the Role:

This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences. If you're passionate about helping others and thrive in a dynamic environment, we encourage you to apply.

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