Customer Support Representative

2 days ago

Athens, Attica, Greece beBeeCustomerSupport Full time €104,000 - €130,878
Portuguese Speaking Customer Support Specialist

Job Overview:

  • Job Responsibilities:

    We are seeking a customer support specialist to join our team. The ideal candidate will be fluent in Portuguese and English, have excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide exceptional customer service by resolving issues efficiently and effectively.
  • Work collaboratively with cross-functional teams to resolve complex issues.
  • Develop and maintain strong relationships with customers through regular communication and issue resolution.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Meet or exceed performance metrics and productivity standards.

Required Skills and Qualifications:

  • Fluent in Portuguese and English.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills.
  • Proven track record of providing excellent customer service.
  • Experience working in a customer-facing role, preferably in a B2C environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • State-of-the-art office space with modern amenities.
  • Free online language courses and cultural events.
  • Flexible working hours and remote work options.

What We Offer:

  • A comprehensive training program to help you succeed in your new role.
  • Ongoing coaching and feedback to ensure you reach your full potential.
  • The opportunity to work with a diverse and talented team of professionals.
  • Access to cutting-edge technology and tools to help you perform at your best.
  • A fun and dynamic work environment with regular social events and activities.

Why Choose Us?

  • We are a global company with a reputation for excellence and innovation.
  • Our mission is to deliver exceptional customer experiences that drive loyalty and growth.
  • We offer a competitive compensation package and opportunities for professional growth and development.
  • Our employees enjoy a dynamic and collaborative work environment with flexible working hours and remote work options.
  • We are committed to diversity and inclusion and strive to create a workplace that reflects the communities we serve.

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