English-Speaking Customer Support Representative

1 day ago

Athens, Attica, Greece Cross Border Talents Full time

Job Title: English-Speaking Customer Support Representative (Night Shifts)
Location: Athens, Greece
Employment Type: Full-Time, On-Site
Work Schedule: Night Shifts Only
Language Requirement: Fluency in English

About the Role:
We are hiring an English-speaking Customer Support Representative to join our team in Athens, Greece. This role is focused exclusively on night shifts, providing support to customers across various digital platforms. You will handle inquiries, troubleshoot issues, and deliver exceptional service, all while working in a supportive and fast-paced environment.

Key Responsibilities:

  • Deliver professional and empathetic customer support via phone, email, or chat in English

  • Troubleshoot product or service-related issues and guide customers toward effective solutions

  • Maintain accurate records of customer interactions

  • Adhere to internal quality and performance standards

  • Collaborate with team leads to identify common issues and suggest improvements

Requirements:

  • Fluency in English (C1 or higher)

  • Previous experience in customer support or a contact center is a plus

  • Excellent communication, interpersonal, and problem-solving skills

  • Ability to work exclusively night shifts, including weekends and public holidays

  • Valid residence and work permit for Greece

What We Offer:

  • Competitive base salary with night shift differentials

  • Monthly meal vouchers or allowance

  • Paid training and regular performance-based incentives

  • Career growth opportunities within an international team

  • Modern office facilities located in central Athens

Start Date: ASAP

If you're customer-focused, fluent in English, and comfortable working overnight hours, apply today and join a growing support team in Athens

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