Turkish-speaking Customer Support Representative
2 weeks ago
About the Role:
We are looking for a motivated and empathetic Customer Support Representative to join our dynamic team. You will be the first point of contact for Turkish-speaking customers, providing assistance via phone, email, or live chat, and ensuring high levels of customer satisfaction.
Key Responsibilities:
Respond to customer inquiries in Turkish (and English when required) via phone, email, or chat
Assist with product information, orders, billing, technical support, or troubleshooting
Maintain high customer satisfaction and provide accurate information in a timely manner
Escalate unresolved issues to appropriate departments
Record customer interactions and follow communication procedures
Follow company policies and quality standards
Requirements:
Fluency in Turkish -native (written and spoken)
Good level of English (B2 or above)
Excellent communication and interpersonal skills
Previous experience in a customer support role is a plus
Basic computer skills and ability to work with CRM systems
Problem-solving attitude and a customer-centric mindset
Ability to work in shifts, including weekends if required
Benefits:
Competitive salary and performance bonuses
Paid training and development opportunities
Health insurance and other perks
Multicultural, international work environment
Opportunity to grow within the company
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