Italian Speaking Customer Support Representative
2 days ago
Position: Italian Speaking Customer Support Representative
Company Overview:
Talentskillrecruitment is a leading recruitment agency based in Spain. We specialize in connecting talented individuals with top companies across various industries. Our team is dedicated to providing exceptional customer service and finding the best fit for both our clients and candidates.
Job Overview:
We are currently seeking a highly motivated and dynamic Italian Speaking Customer Support Representative to join growing team. As a Customer Support Representative, you will be responsible for providing excellent customer service and support the Spanish-speaking clients.
Key Responsibilities:
- Respond to customer inquiries and provide assistance in a timely and professional manner
- Troubleshoot and resolve customer issues through phone, email, and chat support
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Provide product knowledge and support to customers
- Follow up with customers to ensure their needs are met and issues are resolved
- Continuously improve knowledge of company products, services, and policies
- Identify and escalate any potential issues or concerns to management
- Meet and exceed customer service targets and goals
Qualifications:
- Fluent in Italian and English (written and spoken)
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficient in Microsoft Office and other computer applications
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Flexible and adaptable to changing business needs
We Offer:
- Permanent position with a flexible hybrid work model
- Competitive salary and benefits package
- Opportunity for growth and career development
- Positive and collaborative work environment
- Training and support to ensure success in the role
- Full-time, permanent position with flexible working hours
If you are a passionate and customer-focused individual with a strong proficiency in Italian and English, we want to hear from you
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