Spanish Speaker Support Specialist
1 day ago
Are you passionate about serving the community and providing exceptional customer support?
Job DescriptionWe are seeking a highly skilled Spanish Speaking Customer Service Representative to join our team in the Public Transport Services Department.
In this role, you will be responsible for providing essential support to Spanish-speaking customers, assisting them with inquiries, concerns, and information related to public transport services. Your expertise and dedication will help ensure that customers have a seamless experience while navigating transportation options.
Key Responsibilities:- Provide exceptional customer service in Spanish, addressing inquiries related to public transport services and schedules.
- Assist customers with ticketing and fare-related questions, ensuring they have all necessary information to travel smoothly.
- Document customer interactions accurately, maintaining records of inquiries, complaints, and resolutions.
- Collaborate with internal teams to address and resolve issues or concerns effectively for the best customer experience.
- Stay informed on transport services, schedules, and any changes to ensure accurate information is provided to customers.
- Engage with customers proactively, following up when necessary to ensure satisfaction with services provided.
- Participate in training programs to enhance knowledge of services and improve customer service techniques.
- Fluency in Spanish and strong English communication skills, both written and spoken, are essential.
- Previous experience in customer service, particularly within public transport or related sectors, is an advantage.
- Strong problem-solving abilities and a commitment to providing excellent customer support.
- Excellent verbal and written communication skills to engage effectively with a diverse customer base.
- Able to handle multiple inquiries and prioritize tasks in a busy work environment.
- Attention to detail and organizational skills for accurate record-keeping and reporting.
- A passion for serving the community and assisting individuals in accessing public transport services.
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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