Czech Customer Service for one of the Big Five IT companies

1 day ago


Athens, Greece TP Greece Full time

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Czech? This is your chance to work as a customer representative for one of the Big Five IT companies TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, and Asos, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Czech customer experience team, to support customers from the Czech Republic, after following a complete training by certified instructors. What you will do: Communicate with customers via phone, chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction, representing a major brandProvide troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage/secure their account & passwordsSet-up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support Interaction ExpertsMaintain high customer satisfaction



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