Czech/Slovak Customer Service Advisor

2 days ago

Athens, Attica, Greece ManpowerGroup Greece Full time

Are you fluent in Czech/Slovak ? 

Do you want to gain experience in Customer Service? 

ManpowerGroup Greece, on behalf of its client, is looking for Czech/Slovak Speakers. 

Our client is a global BPO leader in customer support providing customized strategies for innovative brands. 

Location: Athens  

Working Model: hybrid

You will be reporting to Customer Service Supervisor 

What you will do: 

As a Czech/Slovak  Customer Advisor, you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone, email, and chat. 

More specifically: 

  • Identify and assess customers' needs to achieve satisfaction 
  • Provide accurate, valid, and complete information by using the right methods/tools 
  • Meet personal/customer service team targets and call-handling quotas 
  • Keep records of customer interactions, process customer accounts, and file documents 
  • Follow communication procedures, guidelines, and policies 

Requirements

  • Fluency in Czech/Slovak language (C1-C2 level). 
  • Previous experience in customer service will be considered as an asset. 
  • Tech savvy/Knowledge of MS office tools. 
  • Proficient English Skills (Oral &Written). 
  • Enthusiastic, patient, empathetic, multi-tasking and communicative. 

Benefits

  • Competitive Salary. 
  • Indefinite Contract with the company. 
  • Career Development Opportunities. 
  • Participation in Private Medical Insurance Program. 
  • Rewarding Bonus based on employee performance. 
  • Laptop and headsets provided by the company. 
  • Flexible working hours. 

Recruitment Process: 

  • If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview. 
  • As for the next steps, there will be 2 more interviews with the client either in person or online.

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