Czech/Slovak Customer Support Representative
2 days ago
Looking for a role where your love for the Czech/Slovak language and helping other plays a major factor? We are hiring on behalf of our client, for the role of Czech/Slovak Customer Support RepresentativeThe role is based in Greece, with the option to work remotely or on-site. You'll be part of a fast-paced team, enjoy flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.
If you are ready for your next step, apply today and we'll guide you through the process. #Apply2day
Responsibilities- Manage incoming chat, mail or phone calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build relations of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the methods/tools.
- Keep records of customer interaction, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Fluency in Czech/Slovak (C1 - C2)
- Very good command of English (B2 – C1).
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Competitive Remuneration package.
- Extra monthly bonus depending on the performance appraisal.
- Health care benefits and numerous other discounts.
- Ticket restaurant.
- Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
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