Czech/Slovak Customer Support Representative

1 day ago

Athens, Attica, Greece apply2day Full time €15,000 - €25,000 per year

Looking for a role where your love for the Czech/Slovak language and helping other plays a major factor? We are hiring on behalf of our client, for the role of Czech/Slovak Customer Support RepresentativeThe role is based in Greece, with the option to work remotely or on-site. You'll be part of a fast-paced team, enjoy flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

If you are ready for your next step, apply today and we'll guide you through the process. #Apply2day

Responsibilities
  • Manage incoming chat, mail or phone calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build relations of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the methods/tools.
  • Keep records of customer interaction, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.
Requirements
  • Fluency in Czech/Slovak (C1 - C2)
  • Very good command of English (B2 – C1).
  • Good MS Office skills.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
Benefits
  • Competitive Remuneration package.
  • Extra monthly bonus depending on the performance appraisal.
  • Health care benefits and numerous other discounts.
  • Ticket restaurant.
  • Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

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