Czech Customer service

6 hours ago

Athens, Attica, Greece Cross Border Talents Full time €25,000 - €40,000 per year


Customer Service Specialist - Czech speaker - Fully remote from Greece

Description 

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.

Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

  • Experience in Customer Service preferred but not mandatory

  • Ability to resolve customer concerns and create a seamless customer experience.

  • Soft Skills, advanced Active Listening and Engagement

  • Confident, adaptable and Empathetic

  • Pleasant and positive attitude

  • Curious and solution-oriented

  • A B2 minimum in English

  • All document to work in Greece as no sponsorship would be provided for this position

Benefits

  • Competitive salary

  • Multicultural environment

  • Evolution and relocation possible

  • Relocation package : 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee

To apply or know more about the position please contact me


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