Italian-speaking Customer Expert for Norton Motorcycles

6 days ago

Athens, Attica, Greece TP GREECE Full time €30,000 - €50,000 per year

Job Overview:

Are you passionate about delivering premium customer experiences? TP Greece is proud to partner with Norton Motorcycles, a legendary name in the motorcycle industry. We are looking for Italian-speaking Customer Experts to join our team and support Norton's high-value customers worldwide.

In this role, you will handle customer care, capture feedback, nurture leads, and ensure every rider receives world-class service. If you have excellent communication skills, a customer-first mindset, and a flair for luxury service, this is your chance to represent one of the most iconic motorcycle brands in the world.

What you will do

  • Deliver exceptional customer service, following Norton's standards and processes.

  • Provide accurate information to prospects and guide them throughout their journey.

  • Perform Level 1 troubleshooting for connected services.

  • Call, collect and analyze customer feedback through structured workflows.

  • Coordinate with Norton's dealer network to ensure timely updates and resolutions.

  • Escalate cases when necessary and follow up to guarantee customer satisfaction.

  • Show empathy and professionalism in every interaction, whether written or verbal.

  • Manage high-value customers and support them with a premium experience.

  • Collaborate with internal teams to resolve cases quickly and efficiently.

  • Consistently meet performance targets and quality standards.

What you will bring

  • Excellent Italian language skills.

  • Very good English communication skills.

  • Previous experience in customer service, ideally in a premium or luxury brand.

  • Strong interpersonal skills with the ability to handle sensitive cases.

  • Good computer literacy and basic knowledge of MS Excel.

  • Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.

  • Bachelor's degree preferred.

What we offer

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)

  • Competitive monthly salary (14 salaries per year)

  • Refer-A-Friend: Bring your friends and receive great bonuses

  • Health care benefits and numerous other discounts

  • Full training by certified instructors

  • Professional growth & development opportunities

  • Special events as well as community & social responsibility initiatives

  • Free online Greek language courses

  • State-of-the-art premises, providing a great working environment with relaxing break areas

  • The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity

Find out more

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