German-speaking Customer Expert for Norton Motorcycles
2 days ago
Job Overview:
Are you passionate about delivering premium customer experiences? TP Greece is proud to partner with Norton Motorcycles, a legendary name in the motorcycle industry. We are looking for German-speaking Customer Experts to join our team and support Norton's high-value customers worldwide.
In this role, you will handle customer care, capture feedback, nurture leads, and ensure every rider receives world-class service. If you have excellent communication skills, a customer-first mindset, and a flair for luxury service, this is your chance to represent one of the most iconic motorcycle brands in the world.
What you will do
Deliver exceptional customer service, following Norton's standards and processes.
Provide accurate information to prospects and guide them throughout their journey.
Perform Level 1 troubleshooting for connected services.
Call, collect and analyze customer feedback through structured workflows.
Coordinate with Norton's dealer network to ensure timely updates and resolutions.
Escalate cases when necessary and follow up to guarantee customer satisfaction.
Show empathy and professionalism in every interaction, whether written or verbal.
Manage high-value customers and support them with a premium experience.
Collaborate with internal teams to resolve cases quickly and efficiently.
Consistently meet performance targets and quality standards.
What you will bring
Excellent German language skills.
Very good English communication skills.
Previous experience in customer service, ideally in a premium or luxury brand.
Strong interpersonal skills with the ability to handle sensitive cases.
Good computer literacy and basic knowledge of MS Excel.
Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.
Bachelor's degree preferred.
What we offer
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
Competitive monthly salary (14 salaries per year)
Refer-A-Friend: Bring your friends and receive great bonuses
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State-of-the-art premises, providing a great working environment with relaxing break areas
The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity
Find out more
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