Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens, we are dedicated to creating remarkable guest experiences through exceptional service and attention to detail. We are currently seeking a dynamic and experienced Director of Rooms to join our Executive Team. This senior leadership role plays a pivotal part in the success of the Rooms Division and is integral to the hotel's Planning Committee, contributing to long-term strategy, innovation, and service excellence.

As Director of Rooms, you will lead a large and diverse team across Front Office, Concierge, Housekeeping, Laundry, and Guest Experience, ensuring that all aspects of the guest journey reflect the world-class standards of Four Seasons. Your leadership will directly impact guest satisfaction, staff engagement, operational efficiency, and overall profitability.

What You Will Do

• Provide strategic and hands-on leadership to all Rooms Division departments.
• Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism.
• Ensure that all guest interactions are handled with the highest level of care, service, and personalization.
• Collaborate across departments to enhance the guest experience and ensure seamless operations.
• Personally engage with guests, respond to feedback and lead service recovery initiatives.
• Lead the division's recruitment, performance management, scheduling, and training.
• Oversee quality assurance standards (e.g. LQA, Medallia), implementing corrective action plans where needed.
• Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives.
• Monitor labour costs, operating expenses, and revenues—ensuring financial targets are met through effective planning and decision-making.
• Represent the Rooms Division at the Planning Committee, contributing to the hotel's strategic direction.

What You Bring

• Proven senior leadership experience in a luxury hotel or resort setting.
• A demonstrated ability to inspire and lead high-performing teams in a multicultural environment.
• Strong analytical skills and sound business acumen.
• Deep understanding of service standards and luxury guest expectations.
• Excellent interpersonal and communication skills—both written and verbal in English.
• Proficiency in Microsoft Office; knowledge of Opera and other property management systems is an asset.
• A flexible, forward-thinking mindset with a commitment to continuous improvement.
• A collaborative, respectful, and strategic presence at the executive table.

What We Offer

• Competitive compensation and comprehensive benefits package.
• Participation in the hotel's Planning Committee and executive-level decision-making.
• Pension plan and private health insurance coverage.
• Relocation package for international or non-local hires.
• Complimentary employee meals, and laundry service.
• Access to Four Seasons' global training and development programs.
• Complimentary stays at Four Seasons properties around the world, as part of our global employee travel benefits.
• A dynamic and inclusive workplace where your leadership makes a true impact.

Join Four Seasons Astir Palace Hotel Athens and take your career to the next level. If you are a passionate, forward-thinking hospitality professional with a desire to shape the future of luxury service, we invite you to apply today.

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