Multilingual Customer Service Specialist-Polish Speaker

15 hours ago

Athens, Attica, Greece Cross Border Talents Full time €12,495 per year


Location: Athens, Greece (Remote & Onsite Options)
Contract Type: Full-time

About the Role

Join a leading international BPO company as a Polish-speaking Customer Service Specialist and support global customers with their inquiries, orders, and service requests. This is a fantastic opportunity for multilingual professionals looking to start or grow a career abroad in customer support.

Join a global e-commerce & retail support team for a well-known jewellery brand, assisting Polish-speaking customers with orders, product inquiries, and after-sales service. This project focuses on customer satisfaction, troubleshooting, and service excellence in a fast-paced online retail environment.

Responsibilities:
  • Provide customer support in Polish via phone, email, or chat
  • Assist customers with online orders, product information, and returns
  • Handle inquiries about deliveries, warranties, and payments
  • Resolve customer issues in a timely and professional manner
  • Escalate complex cases to specialized departments when needed
  • Ensure a high level of customer satisfaction and positive brand experience
Requirements
  • Polish:  C2 level and higher
  • English: B2 level
  • Good computer literacy and ability to handle multiple systems
  • Excellent communication and problem-solving skills
  • Valid paperwork allowing employment in Greece
Work From Home (WAH) Policy
  • If relocating: WAH based in Athens
  • If local: WAH available from anywhere in Greece

Perfect for multilingual job seekers who want to experience living in Greece while working for an international company.



Package Details
On Offer:
  • Competitive Salary: EUR 1,045.72/month paid 14 times
  • Monthly Performance Bonus: Up to EUR 150
  • Extra payment for working Sundays and public holidays
  • Full Relocation Support (for international hires):
    • 2 weeks hotel accommodation
    • Flight ticket (inside the EU)
    • Airport pickup
    • Real estate agency fee covered
  • Training: Paid and provided by the company
  • Working Hours: Monday-Sunday, shifts between 08:00-21:00. 40 hrs/week, 8 hrs/day

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