Senior Workforce Planning Executive

7 days ago

Athens, Attica, Greece Kaizen Gaming Full time €60,000 - €80,000 per year

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40 nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?

Let's start with the role:

We are looking for a detail-oriented and strategic Workforce Planning (WFM) Executive to support our Customer Operations department. The WFM Executive will be responsible for forecasting, capacity planning, scheduling, and performance analysis to ensure optimal staffing and service levels. This role will play a critical part in ensuring operational efficiency across multiple regions and channels.

As a Workforce Planning Executive you will:
  • Analyze intraday performance and adjust schedules to ensure SLAs are met;
  • Monitor real-time dashboards and alert relevant teams of any deviations;
  • Create and update weekly and monthly forecasts based on historical data and business trends;
  • Collaborate with operations, training, and quality teams to align on resource planning;
  • Prepare and present WFM reports and insights to leadership to support strategic decisions;
  • Identify trends and propose workforce optimizations or process improvements.

What you will bring:

  • 4–5 years of experience in Workforce Management, preferably in customer service or contact center environments;
  • Proven experience with WFM platforms (e.g., Verint, Genesys, Teleopti, NICE, etc.);
  • Strong English communication skills;
  • Experience in high-growth, fast-paced industries such as online gaming, fintech, or e-commerce;
  • Strong analytical mindset with problem-solving skills;
  • Previous experience working with international teams is a plus.

Kaizen Gaming Perks

  • Hybrid way of working;
  • A buddy will support you with your onboarding;
  • Competitive pay and bonus scheme;
  • Private health insurance for you and your family;
  • Monthly meal allowance;
  • Developmental 360° feedback framework;
  • Unlimited access to Udemy & continuous training;
#LI-GP

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

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