Desktop Support Engineer

1 week ago

Athens, Attica, Greece H-Tech Supports Full time €25,000 - €60,000 per year

Job Summary

The
Desktop Support Specialist L1
provides first-level technical assistance and support for incoming queries and issues related to computer systems, hardware, software, and enterprise applications. The role involves basic administration and support for
Active Directory (AD)
,
SCCM
, and
Intune
to ensure efficient endpoint management and user account maintenance.

Key Responsibilities

End-User Support

  • Serve as the first point of contact for end users seeking technical assistance via phone, chat, or ticketing system.
  • Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, and peripherals.
  • Escalate unresolved issues to L2/L3 support teams as per escalation matrix.

Active Directory (AD)

  • Perform basic user account administration (creation, password resets, group memberships).
  • Manage computer objects and group policy updates as instructed by senior admins.
  • Support user access requests and troubleshoot login/profile issues.

SCCM (System Center Configuration Manager)

  • Deploy and update software applications using SCCM under guidance.
  • Monitor SCCM console for client health and software deployment status.
  • Assist in imaging PCs and deploying OS builds via SCCM task sequences.

Microsoft Intune

  • Support basic mobile device and Windows endpoint enrollment.
  • Assist users with compliance and application deployment issues.
  • Report device status and escalate policy-related issues to L2.

General IT Operations

  • Maintain asset inventory and update configuration records.
  • Support installation and configuration of standard applications.
  • Document troubleshooting steps and solutions in the ITSM system.
  • Follow IT security and compliance procedures.

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