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Sales & Marketing Coordinator

2 weeks ago

Athens, Attica, Greece Conrad Athens The Ilisian Full time €35,000 - €45,000 per year

Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.

We are seeking a proactive and detail-oriented Sales & Marketing Coordinator to support our sales team in driving revenue and enhancing client satisfaction. The Sales & Marketing Coordinator will play a key role in managing administrative processes, facilitating communication between departments, and providing exceptional service to our clients. If you're passionate about hospitality and have excellent organizational skills, we invite you to join our team and contribute to our success.

Responsibilities

  • Provide comprehensive administrative support to the Sales & Marketing team, ensuring smooth day-to-day operations through calendar management, correspondence, and reporting.
  • Coordinate and organize internal and external meetings, appointments, client site inspections, and follow-ups for the Sales & Marketing team, ensuring all arrangements reflect the property's luxury standards.
  • Draft, proofread, and manage the timely delivery of contracts and client communications, maintaining a high standard of accuracy and brand voice.
  • Maintain and update client and lead records within the CRM systems (e.g., Opera, Delphi), ensuring data integrity and facilitating targeted sales initiatives.
  • Serve as a key point of contact for clients and partners, providing exceptional service, resolving inquiries promptly, and ensuring a positive brand experience at all stages of the sales cycle.
  • Assist in the planning, coordination, and execution of on-property and off-property events, including familiarization (FAM) trips, media visits, trade shows, sales blitzes, and client appreciation events.
  • Ensure brand compliance and consistency across all sales and marketing materials and communications, in alignment with corporate guidelines and luxury positioning.
  • Liaise cross-functionally with various hotel  departments to ensure seamless execution of group and individual stays, VIP arrangements, and promotional activations.
  • Monitor sales performance metrics and report updates to the sales team.
  • Support the Sales & Marketing team in conducting market research and competition analysis to identify new business opportunities.

Requirements

  • Bachelor's degree in hospitality management, business, or a related field.
  • Minimum of 2 years of experience in a sales support or coordinator role within the hospitality industry.
  • Strong organizational skills with the ability to multitask and prioritize workload effectively.
  • Excellent communication skills, both written and verbal, in Greek and English; additional languages are a plus.
  • Proficient in Microsoft Office Suite and CRM software.
  • Attention to detail and a customer-focused mindset.
  • A proactive approach with the ability to work independently and as part of a team.

Benefits

  • At Conrad Athens The Ilisian, you'll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members' professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
  • The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.