French Speaking E-commerce Support Specialist
2 days ago
Patrique Mercier Recruitment ES is excited to offer a rewarding opportunity for a French Speaking E-commerce Support Specialist to join our dynamic team This remote position allows you to work from home while providing top-notch support to our French-speaking customers. If you have a passion for e-commerce and a strong background in customer service, we would love to hear from you
In this role, you will serve as the primary contact for our French-speaking clientele, assisting them with their online shopping experiences, resolving issues, and ensuring customer satisfaction. Your expertise in communication and problem-solving will play a vital role in enhancing our customers' journey with our e-commerce platform.
Your Responsibilities- Provide outstanding e-commerce support to French-speaking customers via email, chat, and phone.
- Address and resolve customer inquiries related to orders, payments, and product information promptly.
- Guide customers through the online shopping process, ensuring an enjoyable experience.
- Document all interactions and feedback to contribute to the improvement of services.
- Work collaboratively with team members to enhance customer service processes and share insights.
- Participate in ongoing training to remain informed about product offerings and market trends.
- Fluency in French (both spoken and written) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
- Strong customer service skills and the ability to resolve issues effectively.
- Experience in e-commerce support or customer service is preferred, but not required.
- Technical proficiency in navigating online platforms and troubleshooting basic issues.
- A self-motivated individual who can work independently in a remote environment.
- Excellent organisational skills and attention to detail.
- A friendly and approachable demeanor with a strong commitment to customer satisfaction.
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package ( flight, transfer and 4 weeks in hotel )
- · Free Greek Lessons, discounts and other perks
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