Client Service Manager

2 weeks ago

Athens, Attica, Greece Unimed Maritime Solutions Full time €45,000 - €55,000 per year

As an Client Service Manager, you will be responsible for efficiently and accurately processing customer orders from receipt to fulfillment. Your primary objective will be to ensure that orders are processed in a timely manner, with a strong focus on accuracy and attention to detail. You will play a crucial role in ensuring customer satisfaction by coordinating order processing activities and maintaining effective communication with internal teams and external partners.

Requirements

  • Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured).

  • Convert an order from a quote or excel sheet to a sales order in company's ERP system and ensure completeness and accuracy.

  • Ensure accuracy of order details, including product codes, quantities, pricing, and shipping information.

  • Verify order information against customer records, pricing agreements, and inventory availability. Resolve any discrepancies or issues that may arise during the order processing stage.

  • Knowledge of common substitutions for items not in stock; able to verify with management accordingly.

  • Work with purchasing department to determine ETA for any order items not in stock.

  • Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent's details, customer's PO, freight charges, etc.

  • Communicate with customers on discrepancies, order conflicts, and shipping delays.

  • Create SOT for the sales order.

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.

  • Track the status of orders throughout the fulfillment process, from order entry to shipment. Provide regular updates to customers on the status of their orders and address any inquiries or concerns promptly.

  • Other duties as assigned

Must Have

  • High School diploma or similar

  • Excellent customer service skills

  • Detail oriented and dependable

  • Ability to work independently

  • Strong verbal and written communications

  • Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency

  • Thrive in working in a fast-paced environment

  • Coordinator, Client Service

    16 minutes ago

    Athens, Attica, Greece Guidepoint Full time €25,000 - €40,000 per year

    Overview: The Client Service team connects Guidepoint's clients with subject-matter experts to better inform their business decisions. They take the time to understand each client's specific research needs and deliver the experts closest to the topic, often within hours. Play a vital role in Guidepoint's success. As a Coordinator on the Client Service...

  • Client Service Associate

    7 days ago

    Athens, Attica, Greece Optimal HR Full time €45,000 - €55,000 per year

    Are you driven by the challenge of connecting top-tier professionals with cutting-edge insights? Are you passionate about accelerating your career in a dynamic, global environment? If so, we want you to be part of the teamOptimal on behalf of its client, a leading force in insights on-demand, is seeking enthusiastic Client Service Associates to join their...

  • Client Service Associate

    6 days ago

    Athens, Attica, Greece Optimal HR Full time €15,000 - €30,000 per year

    Are you driven by the challenge of connecting top-tier professionals with cutting-edge insights? Are you passionate about accelerating your career in a dynamic, global environment? If so, we want you to be part of the teamOptimal on behalf of its client, a leading force in insights on-demand, is seeking enthusiastic Client Service Associates to join their...

  • Client Service Associate

    24 minutes ago

    Athens, Attica, Greece wherewework Hellas Full time €40,000 - €60,000 per year

    on behalf of:DialecticaAbout DialecticaDialectica is the global leader in insights on-demand. We enable investment and business professionals to access untapped market, competitive & customer insights powered by the world's hardest to find experts, and cutting-edge technology. Our team of +1,000 professionals in 5 offices spanning 3 continents, works with...

  • Client Service Consultant

    6 days ago

    Athens, Attica, Greece Speakit Full time €12,600 - €13,200 per year

    Do you speakFrench fluently? Are you looking for your next exciting experience?On behalf of our multinational client, we are searching for enthusiastic and communicative people to work asFrench Customer ConsultantsExplore new places, meet new people and expand your soft skills all together at the sunny, welcoming Greece, while working remotely all over the...

  • Service Manager

    4 days ago

    Athens, Attica, Greece Uni Systems Full time €25,000 - €50,000 per year

    Our UniQue Managed Services Department is growing and we are looking for a Service Manager to join us.What will you be bringing to the team?Manage and report on service management processes (Incident Management, Problem Management, etc.). Manage and report team progress related to the work efforts of all responsible areas Coordinate tasks and drive actions...

  • Service Manager

    4 days ago

    Athens, Attica, Greece Uni Systems Full time €60,000 - €80,000 per year

    Our UniQue Managed Services Department is growing and we are looking for a Service Manager to join us.What will you be bringing to the team?Manage and report on service management processes (Incident Management, Problem Management, etc.).Manage and report team progress related to the work efforts of all responsible areasCoordinate tasks and drive actions...

  • French-Speaking Client Service Specialist

    1 week ago

    Athens, Attica, Greece Savior Artigos Texteis Lda Full time €20,000 - €25,000 per year

    Location: Athens, Greece (On-site/Hybrid depending on project needs) Language Requirement: Native/Fluent French + Good English (B2 level or above) Employer: International Customer Experience Company About The Role We are seeking a French-Speaking Client Service Specialist to deliver top-quality support to customers across the French market. You will be...

  • Service Delivery Manager

    2 days ago

    Athens, Attica, Greece Obrela Full time €35,000 - €70,000 per year

    Obrela Security Industries is seeking a Service Delivery Manager (SDM) to join our growing team in Athens, Greece. The SDM will be responsible for ensuring high-quality customer experience across our Managed Cyber Security engagements. Acting as the primary point of contact for assigned clients, the SDM will oversee service delivery, drive customer...

  • B2B Sales Manager – Hospitality Clients

    2 weeks ago

    Athens, Attica, Greece Sun of a Beach Full time €40,000 - €60,000 per year

    Job descriptionSun of a Beach is growing its B2B team, and we're looking for aSales Manager – Hospitality Clientswith a strong track record in selling premium products or services to hotels, resorts, or corporate clients.We're after someone who understands the rhythm of the hospitality industry, has a sharp sales instinct, and knows how to build...