Operator (Maritime Operations Center)

About Diaplous Group

Established in 2010 as a private maritime security company, Diaplous Group has evolved into a global leader in Maritime Risk Management (MRM). With six international offices and a client base of over 450 shipping companies worldwide, we collaborate with major oil, gas, and energy companies, as well as insurance providers, law enforcement agencies, NGOs, UN organizations, and NATO.

We are seeking a full-time Operator (Maritime Operations Center) to join our team in Piraeus.

Duties and responsibilities

• Monitors and/or controls all matters relevant to the provision of services through the software platforms within the Maritime Operations Center (MOC)
• Uploads and keeps updated daily Diaplous fleet, both in Indian Ocean Region (IOR) and in West Africa (WAF), in coordination with the relevant Departments
• Uploads the required maritime and security related information to the Software Platform database as instructed by the MOC Supervisor
• Ensures self-awareness of relevant regulatory framework, legislation changes, initiatives and maritime industry's technology developments
• Reports to the MOC Supervisor any abnormality identified during the drafting or uploading any info to the software platform database
• Replies to Clients inquiries and addresses Clients request to the Maritime Operations Center team as appropriate
• Supports the MOC Supervisor and the Fleet Operator in their efforts for the continuous adaptation of the Ops Centre functions, to the evolving business needs
• Reports to the MOC Supervisor & the IT manager in the case of software malfunction
• Communicates customer issues with operations team and collaborates with the MOC Supervisor for identifying the optimum ways of improving the customer experience, including resolving problems and complaints, always in accordance with Company's established policies and procedures
• Adheres to the established Standard Operating Procedures (SOPs)
• Participates in the planned training of the Ops Department
• He/She is updated for the developments in the maritime regulatory framework
• Contacts Diaplous representatives, including Senior Team Leaders, and port agents in various regions for obtaining maritime related information, on a case-by-case basis

Qualifications:

• Bachelor or Master's degree in Maritime Studies
• English Language (C2)
• Minimum of one (1) year experience in the maritime/ shipping industry either at sea or in a related shore side position as Assistant Marine Operator
• Good knowledge of maritime regulations and marine industry's standards as well as HSEQ practices
• Strong oral and written communication skills
• Strong problem-solving skills
• Excellent communication skills in English language, both written and verbal.
• High attention to detail
• Proficient in using Excel, Word, PowerPoint, and Microsoft Office
• Ability to work in 24-hour shifts

What We Offer

• Competitive remuneration package
• A friendly and supportive work environment
• Opportunities for professional growth and development
• Private Life & Health Insurance plan

Next Steps If you meet the qualifications and are ready to take on this exciting role, submit your CV today

Είδος Εργασίας: Πλήρης απασχόληση, Μόνιμος