Customer Support Representative Croatian

6 days ago

Athens, Attica, Greece CBT Full time €20,000 - €24,000 per year
Customer Support Representative Croatian & English

Location: Athens, Greece (on-site)

Starting Date: 2 January 2026

Contract Type: Temporary 8 months

Work Schedule: Monday to Sunday, 09:0019:00

Gross Salary: 1,200/month

OVERVIEW

Your Role as a Bilingual Customer Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers.
  • Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database.
  • Ensure client complaints are dealt with and logged in line with the companys complaint escalation policy.
  • Handle all support calls and emails within agreed SLAs, ensuring tracking and proper resolution.
  • Troubleshoot issues using open questions, support documentation, and system training materials.
  • Offer clear recommendations and solutions to common problems or frequently asked questions.
Requirements
  • High School Diploma or higher.
  • Native or fluent Croatian;
  • English level: C1 (advanced).
  • Strong problem-solving and troubleshooting skills.
  • Good communication and interpersonal abilities.
Benefits

Relocation Package*

  • Accommodation provided in a hotel near the office for the first 3 weeks.
  • 300 accommodation support (paid with the first salary) for candidates relocating from abroad.
  • Legal support with employment documentation.

Contract Options:

  • Temporary 8-month contract (on-site in Athens).
  • Possibility of remote work within Greece (6-month renewable contract).

Additional Perks:

  • Private health and life insurance.
  • 1,200 gross/month × 14 salaries per year.
  • Performance bonus.
  • 25 days of annual leave.
  • 40-hour work week (8 hours/day, 5 days/week).
Important Relocation Information
  • For candidates already based in Greece, no standard relocation package is offered.
  • Candidates relocating from abroad must arrive in Athens at least 7 days before the starting date to complete hiring documentation.
  • Relocated staff must work on-site for at least 3 months, except if they already have housing and reliable internet in Greece.
  • After the 3 weeks of hotel accommodation, there is no assistance with real estate agencies.
  • Up to 300 relocation support is provided with the first salary payment.
  • Legal assistance provided for hiring and residence document setup.

Not Included:

  • Flight ticket reimbursement (up to 300 Gross, with first payment).
  • Airport pick-up.
  • Transportation from the airport to the provided hotel.

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