Customer Expert

3 days ago

Municipality of Athens, Greece JUJUR Full time €25,000 - €40,000 per year

Position: Customer Expert

Work model: On site

Location: Athens

Employment type: Full-time

In this role, you will:
  • Handle inbound customer inquiries via phone and email, addressing a wide range of topics including product information, order status, vehicle inquiries, and technical support. (brands as Peugeot, Fiat, Opel & More)
  • Provide accurate and timely information on our diverse portfolio of vehicles, including features, specifications, pricing, and available options.
  • Assist customers with locating dealers, navigating our website, and understanding connected services and infotainment features.
  • Investigate customer issues, conduct research using internal resources, and effectively resolve concerns.
  • Maintain accurate customer records and data in our CRM system.
  • Contribute to a positive and collaborative team environment.
Ideal candidates will possess:
  • Fluency (verbal and written) in Dutch and very good English language skills
  • Excellent communication and interpersonal skills, with a strong customer service orientation.
  • Proficiency in using computers and experience in CRM systems.
  • A strong work ethic and a commitment to customer satisfaction.
  • Prior experience in the automotive industry (preferred).
What we provide:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas

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